the emotional competence framework by Daniel Goldman

Personal Competence: These competencies determine how we manage ourselves.

Self-Awareness: Knowing one’s internal states, preferences, resources, and intuitions

• Emotional awareness: Recognizing one’s emotions and their effects.
• Accurate self-assessment: Knowing one’s strengths and limits.
• Self-confidence: A strong sense of one’s self-worth and capabilities.

Self-Regulation: Managing one’s internal states, impulses, and resources.

• Self-Control: Keeping disruptive emotions and impulses in check.
• Trustworthiness: Maintaining standards of honesty and integrity.
• Conscientiousness: Taking responsibility for personal performance.
• Adaptability: Flexibility in handling change.
• Innovation: Being comfortable with novel ideas, approaches, and new information.

Motivation: Emotional tendencies that guide or facilitate reaching goals.

• Achievement drive: Striving to improve or meet a standard of excellence.
• Commitment: Aligning with the goals of the group or organization.
• Initiative: Readiness to act on opportunities.
• Optimism: Persistence in pursuing goals despite obstacles and setbacks.

Social Competence: These competencies determine how we handle relationships.

Empathy: Awareness of others’ feelings, needs, and concerns.

• Understanding others: Sensing others’ feelings and perspectives, and taking an active interest in their concerns.
• Developing others: Sensing others’ development needs and bolstering their abilities.
• Service orientation: Anticipating, recognizing, and meeting customers’ needs.
• Leveraging diversity: Cultivating opportunities through different kinds of people.
• Political awareness: reading a group’s emotional currents and power relationships.

Social Skills: Adeptness at inducing desirable responses in others.

• Influence: Wielding effective tactics for persuasion.
• Communication: Listening openly and sending convincing messages.
• Conflict management:  Negotiating and resolving disagreements.
• Leadership: Inspiring and guiding individuals and groups.
• Change catalyst: Initiating or managing change.
• Building bonds: Nurturing instrumental relationships.
• Collaboration and cooperation: Working with others toward shared goals.
• Team capabilities: Creating group synergy in pursuing collective goals.

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